@extends('admin.layouts.app')

@section('title', 'Support Tickets')
@section('page-title', 'Support Tickets')
@section('page-subtitle', 'Handle support requests')

@section('content')
<div class="p-4 lg:p-6">
  <!-- Filter and Actions -->
  <div class="flex flex-wrap items-center justify-between gap-3 mb-6">
    <div class="flex flex-wrap gap-2">
      <a href="{{ route('admin.tickets.index') }}" class="px-3 py-2 {{ !request('status') ? 'bg-primary-500 text-white' : 'bg-white text-slate-600 border border-slate-200' }} text-xs font-medium rounded-lg">All</a>
      <a href="{{ route('admin.tickets.filter.status', 'open') }}" class="px-3 py-2 bg-white text-slate-600 text-xs font-medium rounded-lg border border-slate-200">Open</a>
      <a href="{{ route('admin.tickets.filter.status', 'in_progress') }}" class="px-3 py-2 bg-white text-slate-600 text-xs font-medium rounded-lg border border-slate-200">In Progress</a>
      <a href="{{ route('admin.tickets.filter.status', 'resolved') }}" class="px-3 py-2 bg-white text-slate-600 text-xs font-medium rounded-lg border border-slate-200">Resolved</a>
    </div>
    <a href="{{ route('admin.tickets.create') }}" class="px-4 py-2 bg-primary-500 text-white text-xs font-medium rounded-lg shadow-lg shadow-primary-500/30">
      <i class="fas fa-plus mr-2"></i>New Ticket
    </a>
  </div>

  <!-- Stats Cards -->
  <div class="grid grid-cols-2 lg:grid-cols-5 gap-3 mb-6">
    <div class="bg-white rounded-xl p-4 border border-slate-100">
      <div class="flex items-center gap-3">
        <div class="w-10 h-10 bg-blue-100 rounded-lg flex items-center justify-center">
          <i class="fas fa-ticket-alt text-blue-600"></i>
        </div>
        <div>
          <p class="text-lg font-bold text-slate-800">{{ $stats['total'] }}</p>
          <p class="text-xs text-slate-500">Total</p>
        </div>
      </div>
    </div>

    <div class="bg-white rounded-xl p-4 border border-slate-100">
      <div class="flex items-center gap-3">
        <div class="w-10 h-10 bg-red-100 rounded-lg flex items-center justify-center">
          <i class="fas fa-exclamation-circle text-red-600"></i>
        </div>
        <div>
          <p class="text-lg font-bold text-slate-800">{{ $stats['open'] }}</p>
          <p class="text-xs text-slate-500">Open</p>
        </div>
      </div>
    </div>

    <div class="bg-white rounded-xl p-4 border border-slate-100">
      <div class="flex items-center gap-3">
        <div class="w-10 h-10 bg-amber-100 rounded-lg flex items-center justify-center">
          <i class="fas fa-spinner text-amber-600"></i>
        </div>
        <div>
          <p class="text-lg font-bold text-slate-800">{{ $stats['in_progress'] }}</p>
          <p class="text-xs text-slate-500">In Progress</p>
        </div>
      </div>
    </div>

    <div class="bg-white rounded-xl p-4 border border-slate-100">
      <div class="flex items-center gap-3">
        <div class="w-10 h-10 bg-primary-100 rounded-lg flex items-center justify-center">
          <i class="fas fa-check-circle text-primary-600"></i>
        </div>
        <div>
          <p class="text-lg font-bold text-slate-800">{{ $stats['resolved'] }}</p>
          <p class="text-xs text-slate-500">Resolved</p>
        </div>
      </div>
    </div>

    <div class="bg-white rounded-xl p-4 border border-slate-100">
      <div class="flex items-center gap-3">
        <div class="w-10 h-10 bg-slate-100 rounded-lg flex items-center justify-center">
          <i class="fas fa-clock text-slate-600"></i>
        </div>
        <div>
          <p class="text-lg font-bold text-slate-800">{{ $stats['average_response'] }}</p>
          <p class="text-xs text-slate-500">Avg Response</p>
        </div>
      </div>
    </div>
  </div>

  <!-- Tickets Table -->
  <div class="bg-white rounded-xl border border-slate-100 shadow-sm overflow-hidden">
    <div class="p-4 border-b border-slate-100 flex flex-wrap items-center gap-3">
      <form method="GET" action="{{ route('admin.tickets.index') }}" class="flex-1">
        <div class="relative">
          <input type="text" name="search" value="{{ request('search') }}" placeholder="Search tickets..." class="w-full pl-9 pr-4 py-2 bg-slate-50 border border-slate-200 rounded-lg text-sm">
          <i class="fas fa-search absolute left-3 top-1/2 -translate-y-1/2 text-slate-400"></i>
        </div>
      </form>
      
      <form method="GET" action="{{ route('admin.tickets.index') }}">
        <select name="priority" onchange="this.form.submit()" class="px-3 py-2 bg-slate-50 border border-slate-200 rounded-lg text-xs">
          <option value="">All Priorities</option>
          <option value="urgent" {{ request('priority') == 'urgent' ? 'selected' : '' }}>Urgent</option>
          <option value="high" {{ request('priority') == 'high' ? 'selected' : '' }}>High</option>
          <option value="medium" {{ request('priority') == 'medium' ? 'selected' : '' }}>Medium</option>
          <option value="low" {{ request('priority') == 'low' ? 'selected' : '' }}>Low</option>
        </select>
      </form>
    </div>
    
    <div class="table-responsive">
      <table class="w-full min-w-[700px]">
        <thead class="bg-slate-50">
          <tr>
            <th class="text-left text-[10px] font-semibold text-slate-500 uppercase px-4 py-3">Ticket #</th>
            <th class="text-left text-[10px] font-semibold text-slate-500 uppercase px-4 py-3">Subject</th>
            <th class="text-left text-[10px] font-semibold text-slate-500 uppercase px-4 py-3 hidden md:table-cell">Requester</th>
            <th class="text-left text-[10px] font-semibold text-slate-500 uppercase px-4 py-3">Priority</th>
            <th class="text-left text-[10px] font-semibold text-slate-500 uppercase px-4 py-3">Status</th>
            <th class="text-left text-[10px] font-semibold text-slate-500 uppercase px-4 py-3">Assigned</th>
            <th class="text-left text-[10px] font-semibold text-slate-500 uppercase px-4 py-3">Actions</th>
          </tr>
        </thead>
        <tbody class="divide-y divide-slate-100">
          @forelse($tickets as $ticket)
            <tr class="hover:bg-slate-50">
              <td class="px-4 py-3">
                <span class="font-mono text-xs text-blue-600 font-medium">{{ $ticket->ticket_number }}</span>
              </td>
              <td class="px-4 py-3">
                <p class="font-semibold text-slate-800 text-xs line-clamp-1">{{ $ticket->subject }}</p>
                <span class="px-1.5 py-0.5 bg-slate-100 text-slate-600 text-[10px] rounded">{{ ucfirst($ticket->category) }}</span>
              </td>
              <td class="px-4 py-3 hidden md:table-cell">
                <p class="text-xs text-slate-800">{{ $ticket->requester_name }}</p>
                <p class="text-[10px] text-slate-500">{{ $ticket->requester_email }}</p>
              </td>
              <td class="px-4 py-3">
                <span class="px-2 py-0.5 bg-{{ $ticket->priority == 'urgent' ? 'red' : ($ticket->priority == 'high' ? 'orange' : ($ticket->priority == 'medium' ? 'amber' : 'slate')) }}-50 text-{{ $ticket->priority == 'urgent' ? 'red' : ($ticket->priority == 'high' ? 'orange' : ($ticket->priority == 'medium' ? 'amber' : 'slate')) }}-600 text-[10px] font-medium rounded-full">
                  {{ ucfirst($ticket->priority) }}
                </span>
              </td>
              <td class="px-4 py-3">
                <span class="px-2 py-0.5 bg-{{ $ticket->status == 'open' ? 'red' : ($ticket->status == 'in_progress' ? 'amber' : ($ticket->status == 'resolved' ? 'primary' : 'slate')) }}-50 text-{{ $ticket->status == 'open' ? 'red' : ($ticket->status == 'in_progress' ? 'amber' : ($ticket->status == 'resolved' ? 'primary' : 'slate')) }}-600 text-[10px] font-medium rounded-full">
                  {{ str_replace('_', ' ', ucfirst($ticket->status)) }}
                </span>
              </td>
              <td class="px-4 py-3">
                @if($ticket->assignedUser)
                  <div class="flex items-center gap-1">
                    <img src="{{ $ticket->assignedUser->avatar ? asset('storage/' . $ticket->assignedUser->avatar) : 'https://ui-avatars.com/api/?name=' . urlencode($ticket->assignedUser->name) }}" class="w-5 h-5 rounded-full">
                    <span class="text-xs text-slate-600">{{ Str::limit($ticket->assignedUser->name, 12) }}</span>
                  </div>
                @else
                  <span class="text-xs text-slate-400">Unassigned</span>
                @endif
              </td>
              <td class="px-4 py-3">
                <div class="flex gap-1">
                  <a href="{{ route('admin.tickets.show', $ticket) }}" class="p-1.5 text-slate-400 hover:text-blue-600 hover:bg-blue-50 rounded">
                    <i class="fas fa-eye text-xs"></i>
                  </a>
                  <a href="{{ route('admin.tickets.edit', $ticket) }}" class="p-1.5 text-slate-400 hover:text-primary-600 hover:bg-primary-50 rounded">
                    <i class="fas fa-edit text-xs"></i>
                  </a>
                </div>
              </td>
            </tr>
          @empty
            <tr>
              <td colspan="7" class="px-4 py-8 text-center text-slate-500">
                <i class="fas fa-ticket-alt text-3xl mb-2"></i>
                <p class="text-sm">No tickets found</p>
              </td>
            </tr>
          @endforelse
        </tbody>
      </table>
    </div>
    
    <!-- Pagination -->
    <div class="p-3 border-t border-slate-100">
      {{ $tickets->links() }}
    </div>
  </div>
</div>
@endsection